About the Mobile Applications
Mobile Applications
Icon RADIUS provides mobility to different teams and customers through Mobile Apps which are provided on android & iOS platforms.
Service Delivery Mobile App
Service Delivery App is essentially meant for Service Providers internal team to manage their work from anywhere , anytime and improve their efficiency. The App is available in both Android and iOS.
FEATURES LIST
- View , update and close tickets from mobile
- Ticket Allocation to on-field Engineers
- Employee can be tracked using this app
- View Customer Details & Usage while on field for support
- Sales Team can use the app for customer acquisition and KYC
- Helps collection personnel on field to immediately request for service activation/deactivation
- Instant Alerts to Service Engineers in case of area specific service outage / allocation of ticket for Network Maintenance
Customer Mobile App
Service Delivery App is essentially meant for Service Providers internal team to manage their work from anywhere , anytime and improve their efficiency. The App is available in both Android and iOS.
FEATURES LIST
- View usage statistics via graph and session history details
- Ability to change password and edit basic contact information
- Redemption of vouchers to recharge account for Prepaid Subscribers
- Subscribers can open trouble tickets and track the status in real time
- Ability to send requests for upgrade/ downgrades in plans or packages from mobile app
- View Bills and ability to make online payments
- Ability to receive promotional offers from service providers
- Alerts / notifications from Service Provider on outages and downtime