About the Icon RADIUS
Manage & Expand Your Broadband Business
A complete end to end OSS/BSS Solution Platform which helps ISP’s and Telecom Operator run their Broadband business
Offerings & Features
Radius
Our propietry RADIUS is one of the most important components of IconRADIUS platform. It provides service providers a flexible underlying access control infrastructure that gives enterprise level performance and scalability. It can easily integrate with any NAS and BRAS technology tools from different vendors.
CRM
The CRM module is a bundle of features which helps service provider organise their customer information in an efficient way and access it across departments and resellers in a secure way.
Billing Management
Billing Management Module supports Convergent Billing which can generate invoices for services like broadband , IP TV , Digital TV, Voice Telephony and any other VAS services.
Complaint Management
Our Complaints Management module improves operational efficiency and boosts customer satisfaction. It enables them to quickly and accurately respond to customer service requests and complaints.
Business Analytics
& Reports Builder
This module of Icon RADIUS enables Service Providers with actionable reports and dashboards using which decision makers within the organaisation can track key business metrics, see longtime trends and view business health across departments.
Inventory Management
Inventory Management module is the focal point of our application which helps Service Providers facilitate or re-ordering, manage stocks effectively acording to demand and prevents wastage. Complete tracking from acquistion of goods and deployement can be achieved using this system.
Integrations
Icon Radius platform can be seamlessly integrated with any 3rd Party Solution for Convergent Billing.
Mobile Applications
IconRADIUS provides mobility to different teams and customers through Mobile Apps which are provided on android & iOS platforms.
Benefits of Icon RADIUS
For Employees
- Ease in navigation , easy and faster searches reduces response time by 75%
- 360- Degree customer view enables to the point conversation with the customer
- Reduced paperwork , enhances efficiency
- Allows Sales team to close the deal faster through e-KYC, e-CAF & in built approval system from the mobile app
Operation Managers
- Automated work allocation & ease in monitoring.
- Dashboard & Reporting made easy department wise, Customizable & well defined workflow , alerts & notifications.
- Enables focus on customer satisfaction , improve quality of service & retention
- Reduced Lead to Customer Activation time
For IT
- 24x7 Support
- On Premise , Cloud & Hybrid Deployment model
- In-house IT staff not required to maintain software systems
- One Stop Solution for all services with ability to integrate with 3rd party through API’s
For Management
- Reduced Software & Infrastructure Costs. No Enterprise OS or Database License required.
- Intelligent Business Data in graphs and reports for informed decision making.
- Single View for all Operations & revenue streams.
- Peace of mind due to system’s stability and ability to scale on demand